Public Service Commission offers phone, internet helpline

MADISON — The Public Service Commission of Wisconsin has launched a customer service phone line for people who need help locating phone or internet service during the COVID-19 public health emergency.

Callers can speak with a PSC consumer affairs staff person who will walk through internet and phone service options available in their area and discuss eligibility for discounts on critical communications services.

“The helpline will serve as a one-stop shop for Wisconsin residents,” said Rebecca Cameron Valcq, PSC chairwoman. “Now more than ever, we need to equip our consumers with the information and resources they need in order to access essential services.”

The number is 608-267-3595. Callers can get help finding internet service and discounts, determining eligibility for a discount on voice or bundled voice and data service through the Lifeline program and finding locations where emergency Wi-Fi has been made available during the outbreak if no other options are available at home

The PSC has compiled a listing of emergency internet resources being offered by internet service providers. That information can be found at https://psc.wi.gov.

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